Welcome to Voila! These Terms & Conditions govern your use of our website and purchases of products from us. By accessing or using our website, you agree to be bound by these Terms & Conditions.
1. General Terms
a. Appropriateness: You must be at least 18 years of age to use our website and make purchases. By accessing our website, you represent that you are of legal age to enter into binding contracts.
b. Information Accuracy: We strive to provide accurate and up-to-date information on our website, including product descriptions, prices and availability. However, we do not warrant that the information is error-free, complete or current.
c. Modification of Terms: We reserve the right to update, modify or change these Terms & Conditions at any time without prior notice. Your continued use of our website after any changes constitutes your acceptance of the revised Terms & Conditions.
2. Order and payment
a. Product Availability: All products displayed on our website are subject to availability. We may limit the quantity of products available for purchase, discontinue products or change prices at any time without prior notice.
b. Order Acceptance: Placing an order by you does not constitute acceptance of that order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
c. Payment: Payment for purchases made through our website must be made using one of the accepted payment methods listed at checkout. By providing payment information, you authorize us to process the transaction and charge your account for the total amount due.
3. Shipping and delivery
a. Shipping Fees: Shipping costs and delivery times vary depending on your chosen shipping method and location. Shipping costs will be calculated and displayed at checkout.
b. Delivery: We will make every effort to ship your order immediately upon receipt of payment. However, we cannot guarantee delivery times and are not responsible for delays caused by carriers or factors beyond our control.
c. International orders: International orders may be subject to customs duties, taxes and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping charges.
4. Returns and Exchanges
a. Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the products within 14 days of receipt for a refund or exchange in accordance with our returns policy.
b. Return Authorization: Before returning any item, you must contact us to obtain a return authorization number. Products returned without authorization may not be accepted or processed.
c. Status of returned items: Returned items must be in their original condition, unworn and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.
5. Intellectual Property
a. Property: All content on our website, including text, images, logos and graphics, is the property of Voila or its licensors and is protected by copyright and other intellectual property laws.
b. Use of Content: You may not reproduce, distribute, modify or create derivative works of any content from our website without prior written consent from Voila.
6. Limitation of Liability
a. Disclaimer of Warranties: We make no representations or warranties of any kind, express or implied, regarding the use or performance of our website or products purchased from us.
b. Limitation of Liability: In no event shall Voila be liable for any indirect, consequential, incidental, special or punitive damages arising out of or related to your use of our website or products purchased from us.
7. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of laws provisions. Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Thessaloniki/Greece.
If you have any questions or concerns about these Terms & Conditions, please contact us at eshop@voilakosmima.com.
Last updated: 2/25/24
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