Purchases
Yes, we proudly ship our products worldwide! International shipping costs and delivery times vary by destination country and shipping method selected. Please note that international orders may be subject to duties and taxes.
Yes, we offer free gift wrapping services for every piece of jewelry. Simply select the gift wrap option at checkout and your order will be beautifully wrapped and ready for gifting upon arrival. You can also include a personalized message for the recipient.
Payments
If you have any questions, concerns or feedback, our customer service team is here to help. You can contact us by email at eshop@voilakosmima.com, by phone at +30 2310934142 or via the contact form on the website. We try to respond to all inquiries promptly.
Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to track the status and delivery of your order online.
Orders and Returns
To place an order, simply browse our website and add the products you want to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After you complete your purchase, you will receive an order confirmation email with your order details.
Shipping times vary depending on your location, shipping method selected and product availability. Standard shipping usually takes 1-5 business days, while express and expedited shipping options offer faster delivery. International orders may take longer due to customs processing.
We want you to be completely satisfied with your purchase. If you have received a defective product(s) or it has been damaged during shipping, you may return the product(s) within 14 days of receipt for a refund or exchange in accordance with our returns policy. Please refer to the page Returns & Exchanges for more information.